Flexible check in.

What’s one of the first things you see when you walk into a hotel? A big, granite front desk. It’s one of the first things we looked at when we started the lobby redesign. And it was one of the first things to go.

Instead, we created individual, flexible welcome podiums that make check in less “you and me” and a little more “us.” So guests and employees can have private, one-on-one conversations. And there are no barriers preventing us from stepping out and helping you with anything you may need, from getting directions to carrying your luggage.